Returns

Return Eligibility:

• To qualify for a complete refund or exchange, please return any unused and unworn product(s) within 30 days from the date of your order.

• All returned products must be in their original packaging and include all original tags.

• Please note that initial shipping costs are not eligible for refunds.

Important Note:

• Used items are not eligible for return.

Steps for Returns or Exchanges:

1. Fill out the Return Form Below

   • Take a minute to fill out the form below for easy processing of your gear. We are happy to help answer any questions with the contact info below. Please assure the item is unused and in new condition before starting this process. Otherwise, we cannot except your return.

2. Ship the Product Back:

   • Please ensure that you include the following items when returning your product:

     • The product in its original packaging, with all original tags unused and no damages.

     • A clear note with your name, mailing address, phone number, and email address for proper identification.

3. Processing Time:

   • Refunds may take up to 3 weeks to be processed.

4. Exchanges:

   • If you're requesting an exchange, please visit our exchange page. 

5. ​Questions?

   • ​We're here to assist you. Get in touch with us through one of the following methods:

     • ​​Phone: 208-578-4972

     • ​Email: aquafurgear@gmail.com

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At Aquafur, your satisfaction is of utmost importance to us, and we strive to make the return process as smooth as possible. If you have any questions or require further assistance, please don't hesitate to reach out to our Aquafur Team. Thank you for choosing Aquafur, and we look forward to serving you.